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For landlords and property managers

Maintenance and repairs, from the tenant's message to the finished job

Tenants report a repair by WhatsApp, with text and a photo. Each report is sorted by trade and urgency, goes to the right contractor, and the tenant hears about every step.

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Office CRM: repair report about an air conditioner from WhatsApp, sorted by rules, assigned to a contractor with a planned visit, sample data.
  1. Report from WhatsApp with a photo
  2. Trade and urgency by rules
  3. Contractor and visit
Sample data

How it works

From report to repair

  1. The tenant reports

    By WhatsApp with text and a photo, or your team records a call. The report sits on the tenancy, with unit and tenant.

  2. Sorted by trade and urgency

    Rule-based sorting, in eight languages, recognises the trade and emergencies such as water, power or safety.

  3. Contractor on the job

    Your contractor gets the job by link, without an account, and adds the appointment, status, photos and completion.

  4. Tenant kept informed

    The tenant receives a short status message at each step, and the history stays on the tenancy.

  5. Invoice checked Coming soon

    The contractor's invoice is checked against the job, the quote and the photos before your team releases it.

What stays with you

  • Emergencies go straight to the person on call in your office. Without confirmation after 10 minutes, they go to the next person.
  • Your office keeps its own list of contractors and trades, with emergency service and order.
  • On-site check-in only with a separate consent on the device, or with a code at the property. No tracking.

Questions and answers

Does the tenant need an app?

No. Tenants report by WhatsApp, and your team can record reports from calls, email or on site.

Does the contractor need an account?

No. The contractor gets the job by a link that is valid for 14 days and can be revoked, and adds appointment, status, photos and completion there.

What happens with an emergency at night?

It goes straight to the person on call in your office's rota. If nobody confirms within 10 minutes, it goes to the next person.

What if there is no contractor for a trade?

The report goes to the person responsible for the tenancy, with the reason, so nothing waits unseen.

Zolia AI does the work. You approve what goes out.

Join the waitlist and we will let you know when Zolia opens.

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