Delete your Zolia account

1. 1. Open the Zolia app and sign in.
2. 2. Tap “Profile” (in an office: “Settings” at the top).
3. 3. At the end of the page, tap “Delete my account” and confirm.

1. 1. Open https://app.zolia.ai/me in any web browser.
2. 2. Sign in with the code we send to the mobile number or email address of your account.
3. 3. At the end of the page, tap “Delete my account” and confirm.

Open the page to delete your account

Write to us from the email address of your account, or tell us the mobile number of your account so that we can confirm that the request comes from you. We delete the account within 30 days and confirm the deletion to you.

support@help.zolia.ai

• You are signed out on all devices at once.
• We delete your account 30 days after your request. Until then you can sign in again and tap “Cancel deletion”.
• Copies in our backups expire within a further 35 days.

• Your sign-in details: mobile number and email address.
• Your name and profile, your devices and passkeys, and the details of your broker card.
• Your personal space: your clients, notes, reminders and enquiries, and everything Zolia remembers there (conversations with the assistant, saved facts and preferences, market searches and reports).

• Spaces of a brokerage you belong to stay with the brokerage. It decides about this data and keeps records for as long as the law requires, for example for anti-money-laundering checks. To leave the brokerage or to have your data there deleted, please contact the brokerage.
• Records the law requires us to keep, for example invoices for purchases in the app, for the period the law requires. We keep the record of a consent you gave for 3 years after it ends, as proof. We use these records only for this purpose and then delete them.
• If a legal obligation requires us to keep data for longer, we delete your account as soon as this obligation allows it.