Terms of Use

1. 1.1 Zolia is provided by Biturai L.L.C-FZ, a company licensed in the Meydan Free Zone, Dubai, licence no. 2312186.01, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates ("we", "us").
2. 1.2 You can reach us at any time through Help in the app or by e-mail to support@help.zolia.ai. For questions about your data, use the same ways with the subject "Privacy" (see our Privacy Policy). Section 13 describes how we handle complaints.

1. 2.1 Zolia is software for people who work in real estate: market data, an AI assistant for replies and reports, a personal CRM and related tools.
2. 2.2 Zolia is not a real estate broker and gives no legal, tax or financial advice. Market figures come from public sources such as the open data of the Dubai Land Department and from our own calculations based on them; they are not a valuation.
3. 2.3 Zolia supports your work but does not decide for you. Decisions about your clients, properties, prices and deals are yours. Payments, signatures, anti-money-laundering decisions and filings with authorities always stay with people.
4. 2.4 Our Neutrality Pledge in section 9 is part of these terms. Zolia never brokers property and never takes a commission or a percentage of a price or a rent.

1. 3.1 You must be at least 18 years old.
2. 3.2 Zolia is designed for professional use by people who work in real estate, and you use it for your own work. Give us correct information and keep it up to date. This describes the purpose of Zolia; it does not take away any right you have as a consumer (section 12.1).
3. 3.3 One account belongs to one person. Do not share your access.

1. 4.1 You sign in with your mobile number or e-mail address and a one-time code, or with a passkey. Keep your phone and your sign-in secure and tell us at once if you think someone else has used your account.
2. 4.2 You can delete your account at any time in the app (Settings). We delete it 30 days after your request; until then you can cancel the deletion. Copies in our backups expire within a further 35 days. Before that you can export your data in the app or ask us for a copy (see our Privacy Policy, section 9).

1. 5.1 Your content stays yours. You give us the rights we need to store and process it to provide Zolia to you, and nothing more.
2. 5.2 In your personal space you enter only your own clients, for whom you are responsible yourself. You decide about that data and we process it, including with our AI, only to provide Zolia on your instructions. Our Data Processing Terms apply to it.
3. 5.3 Before you use Zolia for real client conversations, you confirm the Broker Assurance: your brokerage allows it and you inform your clients. Until then you can use Zolia with practice and your own content.
4. 5.4 If you connect your own WhatsApp number, use it only to answer your clients, not for advertising or mass messages.
5. 5.5 Clients of your brokerage belong in your brokerage's space under its own contract with us (for example the office CRM of Zolia), not in your personal space. Data that came to you through your brokerage stays with your brokerage. Zolia moves data between your personal space and a brokerage only when you choose to.
6. 5.6 You decide what you send to your clients and what you enter about them, and you are responsible towards your clients for it. The AI of Zolia writes drafts; reviewing each draft before you send it is part of the intended method of use of Zolia (section 6.1). This does not limit our responsibility for our own service or any of your rights under the law (section 12).

1. 6.1 AI features create drafts, summaries and other results ("AI Outputs"). AI Outputs can contain mistakes, including wrong facts or figures. AI Outputs are drafts: before you send, publish or rely on an AI Output, you must review it and, where necessary, correct it. Sending, publishing or relying on an AI Output without this review is use contrary to the method of use of Zolia. For automatic replies, section 6.4 applies.
2. 6.2 AI features run only after you have given your separate permission in the app. Without it you can use Zolia without AI. Our help desk is the exception: it prepares answers to your help requests with AI, in pseudonymised form (see our Privacy Policy, section 5).
3. 6.3 Do not use Zolia to accept, reject or rank applications of tenants or buyers without a person reviewing each decision and informing the person concerned.
4. 6.4 If Zolia offers automatic replies and you switch them on, Zolia sends them under the rules you set. The first message that AI writes in each conversation with a client (on WhatsApp after a pause of 24 hours, by e-mail in each thread) says that it was written with the help of AI, in a brokerage's space with the name of the brokerage. This note cannot be switched off for automatic replies, and Zolia never presents AI as a person. You remain responsible for the replies and can switch them off at any time.
5. 6.5 AI can make mistakes, also when it acts on its own, for example with automatic replies or in processes that a brokerage lets Zolia complete on its own. We do not promise that AI Outputs are complete or free of errors; this does not affect your rights if Zolia itself is defective (sections 7.8 and 12). Whoever uses Zolia decides how to use its results and is responsible for that use: you in your personal space, your brokerage in its space under its contract with us. This does not limit our responsibility for our own service or any of your rights under the law (section 12).
6. 6.6 When you send an AI draft yourself, it carries the same note. You can remove the note only by confirming in the app that you have checked the text yourself and take responsibility for it; we record who removed it.
7. 6.7 Our AI features use AI models of other providers (currently Claude by Anthropic, through Amazon Web Services). You must not use them to present AI as a person, to deceive or mislead, to send spam, to create false documents, to discriminate against anyone, or for any other purpose that the law forbids. These rules reflect the usage policy of our AI provider (for information only: www.anthropic.com/legal/aup). If that policy requires further rules for users, we add them to these terms under section 10.
8. 6.8 Before you first use AI features, we show you our AI Notice. It explains what the AI in Zolia can and cannot do, the damage that can result from relying on AI Outputs without review, and the precautions to take. You can read it at any time under Help in the app. The AI Notice forms part of these terms.

1. 7.1 Free use. Zolia is free to use, and its AI is always on. Your data and your own work in Zolia are free: your contacts, records, manual work, export, your activity log and functions that work without an AI model. AI actions use credits. Every person receives the free monthly credits stated in Schedule 1. A fair storage limit stated in Schedule 1 applies.
2. 7.2 Paid plans and credit packs. You can buy the plans Pro and Pro+ and credit packs. Their content, the number of credits they include, any daily limit and their prices in UAE dirhams including 5 % VAT are stated in Schedule 1 and shown in the app before you buy. We charge no fee for payment beyond the price shown.
3. 7.3 Credits per action. Before you start an AI action, the app shows how many credits it uses. We can change the number of credits per action for the future; we tell you in the app at least 30 days before an action uses more credits. A change never affects an action that has already started or credits you have already received.
4. 7.4 Credits from your brokerage. If you work for a brokerage that uses Zolia, your brokerage can make credits available to you for your work for the brokerage. These credits belong to the brokerage, are shown separately in the app and end when you leave the brokerage or the brokerage withdraws them. You never need to buy anything to use Zolia.
5. 7.5 What credits are. Credits can be used only for services of Zolia. They are not money and have no cash value; they cannot be paid out, exchanged, transferred to another person or moved between your own credits and the credits of a brokerage. This does not affect any refund you are owed under section 7.8 or the law. Credits pay for the features of Zolia as offered in the app; they do not give access to an AI model as such. Do not use Zolia to pass on or resell access to AI to others, for example as an open chat or a programming interface.
6. 7.6 Expiry. Credits that you buy, including the credits included in Pro and Pro+, do not expire. Free monthly credits are available until the end of the calendar month for which they are given.
7. 7.7 Failed actions. If an AI action fails, the credits used for it are returned automatically, also when Zolia can show you only an answer without AI text instead. The only exception: if a voice message, photo or file has already been processed and only then turns out not to meet the rules for the action (for example a voice message longer than stated, a file without readable text, or an ID or other document that is not passed to the AI), the credits for that processing are kept.
8. 7.8 Defective service. Your statutory rights, including the right to a refund or replacement where a service is defective or not as described, are not limited by these terms.
9. 7.9 Store purchases and subscriptions. If you buy through the App Store or Google Play, the store processes the payment under its own terms; you manage or cancel the subscription in your store account. A subscription renews only if you have chosen it, and you can cancel it at any time for the end of the current period. A free starter period under Schedule 1 never turns into a paid subscription unless you choose one.
10. 7.10 Invoices. For each purchase you receive a detailed invoice in Arabic, with an English translation, that shows what you bought, the number of credits, the price, the VAT and the date. For purchases through a store, the store's receipt applies in addition, and the app shows the details of your purchase.
11. 7.11 Promotions. Promotions and bonus credits are offered only with the approvals required by law.

1. 8.1 Use Zolia lawfully. Do not send spam or unsolicited advertising, do not advertise property without the permits required by the authorities, and respect the rights of your clients.
2. 8.2 Do not misuse Zolia: no attacks, no automated mass access, no copying or reselling of data from Zolia.

Zolia is software. Biturai L.L.C-FZ, the company behind Zolia, makes the following commitments to every person and every brokerage that uses Zolia:

1. 9.1 We do not broker. We hold no real estate brokerage licence, we do not list, sell or let property, and we do not represent buyers, sellers, landlords or tenants.
2. 9.2 No commission. We do not take a commission, or a share of a commission, on the sale or rental of property. If we charge for a service connected with a transaction, it is a fixed fee and never a share of the price or the rent.
3. 9.3 Your clients stay yours. We do not pass your clients, leads or enquiries to other brokers, brokerages, developers or anyone else, unless you choose to send them (for example to your brokerage, your own CRM or a partner you select), and we never use them to compete with you. Our AI processes them only to provide Zolia to you, and we never sell them.
4. 9.4 No paid rankings. No broker, brokerage, developer, bank or property appears higher in Zolia because someone paid us. If Zolia ever shows paid content, it is clearly marked as advertising and does not change any ranking or search result.
5. 9.5 Equal treatment. What Zolia shows you about the market, properties and other brokers does not depend on which brokerage you work for or which software your brokerage uses.
6. 9.6 Partners in the open. If a partner pays us for a service that you choose to use in Zolia (for example a mortgage calculator), we tell you before you use it. A payment never changes what Zolia shows you about brokers, brokerages or properties.

Changes. We can change this pledge only by announcing the change at least 3 months before it takes effect: in the app, by e-mail to account holders who gave us an e-mail address, and on zolia.ai. A change never applies to the past.

1. 10.1 We develop Zolia continuously. We change features to improve or update Zolia or for reasons beyond our control, and we tell you in the app about changes that affect you.
2. 10.2 We tell you about changes to these terms at least 30 days before they take effect. If a change is important for you, we ask for your agreement in the app. If you do not agree, the change does not apply to you; you can delete your account, and we may end the contract under section 11.2 with 30 days' notice. In both cases we refund unused prepaid amounts in proportion and pay refunds we owe directly to you.
3. 10.3 Changes to the Neutrality Pledge follow the 3-month notice in section 9. Changes to the number of credits per action follow section 7.3.

1. 11.1 You can stop using Zolia and delete your account at any time (section 4.2).
2. 11.2 We can suspend or close an account only for a serious breach of these terms, misuse or a legal obligation, and we tell you the reason unless the law forbids it. For any other reason we give you 30 days' notice. If we close your account without your fault, we refund unused prepaid amounts in proportion.
3. 11.3 Before your account is closed you can export your data, unless the law forbids it.

1. 12.1 Your statutory rights. Nothing in these terms excludes or limits any right or remedy you have under Federal Law No. 15 of 2020 on Consumer Protection, its Executive Regulations (Cabinet Resolution No. 66 of 2023) or Federal Decree-Law No. 14 of 2023 Concerning the Modern Technology-Based Trade, including your right to compensation for personal or material damage caused by using Zolia. Sections 5.6, 6.1, 6.4 to 6.6, 7 and 12.3 apply only to the extent permitted by those laws.
2. 12.2 Our responsibility. We provide Zolia with due care and as described in these terms and in the app. Nothing in these terms limits or excludes our liability for fraud, wilful misconduct or gross fault, for harm caused by a harmful act where the law does not allow a limitation, or any other liability that cannot lawfully be limited.
3. 12.3 Your review. Loss resulting from sending, publishing or relying on an AI Output without the review required by section 6.1 results from use contrary to the method of use of Zolia and from your own conduct; the law decides to what extent this reduces or excludes compensation (Article 24(2) of Federal Law No. 15 of 2020; Articles 253(2) and 340(3) of the Civil Transactions Law). This does not apply where Zolia did not work as described or was otherwise defective.
4. 12.4 AI Notice. The AI Notice (section 6.8) forms part of these terms.
5. 12.5 Data security. Our obligations regarding the security of the data we process for you, including as processor under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, form part of these terms and are described in the Security Schedule. The Security Schedule does not reduce any obligation we have under that law.
6. 12.6 Survival. Sections 12.1 to 12.5 survive any termination, rescission or expiry of these terms.

1. 13.1 You can send a complaint at any time through Help in the app or by e-mail to support@help.zolia.ai, or by post to the address in section 1.
2. 13.2 We confirm receipt at once and give your complaint a reference number. You can see its status under Help in the app. We answer within 5 working days; if we need longer, we tell you why and by when you will hear from us.
3. 13.3 Our help desk is supported by AI (see our Privacy Policy). You can ask for your complaint to be handled by a person at any time.
4. 13.4 You can also turn to the consumer protection authorities of the UAE: the Ministry of Economy or the competent authority of your emirate, in Dubai the Dubai Corporation for Consumer Protection and Fair Trade, or a dispute resolution committee formed under Article 9 of Federal Decree-Law No. 14 of 2023.

1. 14.1 We may sell or transfer our company or our business, in whole or in part, at any time, including by a sale of shares, a merger or a transfer of assets. You agree that in that case these terms and the data we hold to provide Zolia to you may pass to the acquirer or successor, which must keep to these terms, our Privacy Policy, our Data Principles and our Neutrality Pledge.
2. 14.2 If only the owners of Biturai L.L.C-FZ change, Biturai L.L.C-FZ stays responsible for your data and nothing changes for you. The same applies to a restructuring within our group in which we remain responsible for your data.
3. 14.3 If another company is to become responsible for your data, we tell you its name in the app and, if you gave us an e-mail address, by e-mail at least 30 days before your data is transferred to it. Until then you can export your data, delete your account and end these terms at no cost.
4. 14.4 Before a transaction we share only anonymous or aggregated information with interested parties, never your personal data.

1. 15.1 These terms are made in Arabic and English. The Arabic version is the authoritative version: if the two versions differ, the Arabic version prevails, except that you may rely on the English version where it is more favourable to you. A term that is unclear is not interpreted to your disadvantage.
2. 15.2 These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates as applied in Dubai. The onshore courts of the Emirate of Dubai (not the courts of the Dubai International Financial Centre) decide disputes; there is no arbitration clause. If you are a consumer, you can also bring a claim before any other court competent under the law, and we bring a claim against you only before the courts of the emirate where you live. This does not affect complaints to the consumer protection authorities or to a dispute resolution committee formed under Article 9 of Federal Decree-Law No. 14 of 2023.

As at the version date of these terms. For each purchase, the price shown in the app before you buy applies. All prices are in UAE dirhams (AED) and include 5 % VAT.

Free

300 credits per person and month (at most 30 per day); all functions that work without an AI model, without limit; storage up to about 2 GB per person
Price: free

Starter period

after you sign up: 7 days of onboarding, then 14 days of Pro, once per person; it ends by itself
Price: free

Pro

1,500 credits per month, no daily limit
Price: AED 99 per month or AED 990 per year

Pro+

3,000 credits per month, no daily limit
Price: AED 249 per month or AED 2,490 per year

Credit pack 300

300 credits
Price: AED 39

Credit pack 1,500

1,500 credits
Price: AED 149

Credits that a brokerage makes available to you are governed by section 7.4 and the brokerage's contract with us.