Refund and Return Policy
Version 2026-10-27.2
Zolia is software by Biturai L.L.C-FZ, Meydan Free Zone, Dubai. The Zolia app and office CRM are free. You only pay for extra AI work in credits (Pro, Pro+ and credit packs).
Digital service – no physical returns.
We sell no physical goods. Credits and plans are delivered instantly to your account.
Purchased credits.
Credits and plans are delivered instantly to your account and are not refundable, except as set out in sections 4 to 6 or where the law requires a refund.
Subscriptions (Pro, Pro+).
You can cancel at any time in the app; the plan stays active until the end of the paid period. We do not refund the rest of a paid period, except as set out in sections 4 to 6 or where the law requires a refund.
Used credits.
Credits already used for completed AI work are not refundable, unless the work was defective or not as described – your statutory rights stay unaffected.
Changes to our terms.
If you do not accept a change to our terms, you can stop using Zolia and we refund unused prepaid amounts in proportion.
Duplicate or wrong charges.
We refund duplicate or incorrect charges in full.
How to request a refund.
Write to support from your account email (support address in the app) with the date and amount. We reply within 5 working days. Approved refunds go back to the original payment method; your bank or card issuer may need 5–10 working days.
App store purchases.
Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their own rules.